Key Responsibilities
1. Operational Oversight
o Supervise and manage day-to-day operations to ensure smooth functioning across departments.
o Optimize inventory management, quality control, and logistics to streamline jewellery production and distribution for both B2B and B2C channels.
o Ensure adherence to industry standards and compliance with regulatory requirements.
o Identify opportunities to reduce operational expenses and optimize resources for enhanced efficiency.
2. Team Management
o Lead, mentor, and guide departmental teams to enhance productivity and efficiency.
o Implement performance management systems to monitor and improve team performance.
o Foster a collaborative and results-driven work environment.
3. Strategic Planning & Execution
o Develop and implement strategies to achieve organizational goals and increase profitability.
o Analyze market trends to identify opportunities for business growth and expansion.
o Collaborate with the leadership team to align business processes with long-term objectives.
4. Client & Vendor Management
o Maintain strong relationships with key clients, vendors, and partners to ensure consistent quality and timely delivery.
o Negotiate contracts and manage supplier agreements to optimize costs and service levels.
5. Process Improvement & Reporting
o Drive continuous process improvement initiatives to enhance operational efficiency.
o Prepare regular reports on operational metrics, project progress, and department performance.
6. Compliance & Risk Management
o Ensure compliance with jewellery industry regulations, including hallmarking, certifications, and ethical sourcing.
o Identify potential risks and implement measures to mitigate them.
7. Customer Satisfaction: Ensure exceptional customer service by promptly and professionally resolving issues and complaints.
8. Reporting and Communication: Provide regular reports to management, escalating issues and complaints as necessary.
9. Sales Growth: Drive sales growth by achieving targets and contributing to the overall success of the organization.
10.Profitability Improvement: Work towards increasing organizational profitability by implementing effective sales strategies and cost management practices.
Qualifications & Skills
- Bachelor’s degree in business management, Operations, or related field.
- 6-7 years of experience in the jewellery industry, with a focus on operations management.
- Strong leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficient in using the GATI software and MS Office Suite.
- Exceptional communication and negotiation skills.
If you meet the above criteria and are excited to be part of our growing team, please reach out to us.
Send your resume to: hrsksethjewellers@gmail.com
