Jobs in Mumbai
10 jobs
Uma Ornaments, Leading Jewellery Manufacturer
Key Responsibilities: Assist in the development and implementation of CRM strategies to improve customer engagement and retention. Manage and update customer database with contact details and interaction history. Monitor customer feedback on various platforms and respond to inquiries and concerns in a timely and professional manner. Collaborate with the sales and marketing teams to develop targeted campaigns, promotional offers, and newsletters. Analyze customer data to identify trends, preferences, and areas for improvement in our products and services. Prepare regular reports on CRM activities and their impact on customer satisfaction and sales performance. Contribute to the continuous improvement of CRM processes and tools. Qualifications: Bachelor’s degree in Marketing, Business Administration, or related field. 0-2 years of experience in customer service or CRM roles, preferably in the retail or jewelry industry. Strong interpersonal and communication skills, both written and verbal. Proficiency in CRM software and Microsoft Office Suite. Ability to work independently and as part of a team in a fast-paced environment. Detail-oriented with strong organizational and analytical skills. Passion for delivering exceptional customer service.
Uma Ornaments, Leading Jewellery Manufacturer
Job Description Responsibilities Handling customer complaints. Collect and give consumer feedback / information Quotation Order Processing Design Sending Invoicing Dispatching Whatsapp checking English reading writing Skills Communication skills Excel knowledge little bit of formatting Customer service Pref female candidate
Uma Ornaments, Leading Jewellery Manufacturer
Collect and give consumer feedback / information Developing new ways to meet customers' needs. Handling customer complaints. Overseeing the interactions between customers and key team members, such as Customer Service Representatives. Quotation Order Processing Design Sending Invoicing Dispatching
Sheetal Jewellery House LLP
Job Description- Responsible for managing the International CRM team Key account management and providing highest possible level of service to the customer. Implementing, Maintaining, monitoring systems in Pre Post Sales. Continuous improvement for processes and tracking efficient management across the team. Responsible for meeting targets Inclination to acquire new customers and leads conversion. Promote the company's products/services addressing or predicting clients objective. Order processing, invoicing, manage contracts, billing and collections, following dispatch. Skills- Deep understanding of customer orientation and ability to meet and exceed customer expectations. International experience is a plus. A good exposure and understanding of the Jewelry industry are needed. Manufacturing, design, or development knowledge is a plus to understand customer needs and propose creative solutions. Must have Gati software knowledge Male candidate preferred
Sheetal Jewellery House LLP
Job Description- Greeting consumers Assess the consumer needs suggest the right product Collect and give consumer feedback / information Developing new ways to meet customers' needs. Handling customer complaints. Overseeing the interactions between customers and key team members, such as Customer Service Representatives. Quotation Order Processing Design Sending Invoicing Dispatching Track customer interactions (Gati Software) Skills- effective communication skills Tracking, Grounding, Resourcing, Gesturing,
Uma Ornaments, Leading Jewellery Manufacturer
We are seeking a highly motivated and experienced CRM executive to join our team at a jewelry manufacturing company. The ideal candidate will be responsible for developing and implementing customer relationship management strategies that will help us to improve customer retention and loyalty, increase sales, and enhance the overall customer experience. CRM Executive Job Responsibilities: - Develop and implement CRM strategies that align with the company's business goals and objectives - Analyze customer data and feedback to identify areas for improvement in the customer experience - Create and manage customer segmentation strategies to personalize communications and marketing efforts - Develop and execute targeted email campaigns, SMS campaigns, and other communication channels to engage customers - Collaborate with sales teams to ensure effective lead generation, follow-up, and conversion - Monitor KPIs related to customer engagement, retention, and satisfaction to track progress against goals - Work closely with IT teams to manage CRM software solutions and ensure data accuracy CRM Executive Job Requirements: - Bachelor's degree in marketing, communications, or related field - 2+ years of experience in CRM or related field - Proven track record of developing successful CRM strategies that drive customer engagement and retention - Strong analytical skills and experience working with customer data - Excellent communication skills, both
Uma Ornaments, Leading Jewellery Manufacturer
The Jewelry CRM Senior Executive is responsible for overseeing and managing the customer relationship management (CRM) activities within a jewelry company. This individual will use their expertise in CRM and marketing to drive customer engagement and loyalty. CRM Senior Executive Job Responsibilities: • Develop and execute customer-centric strategies that increase customer engagement and loyalty • Design, implement, and manage CRM campaigns across multiple channels • Monitor and analyze customer feedback to identify opportunities for improvement • Develop processes and procedures to ensure consistency in customer service • Collaborate with other departments to ensure alignment with company objectives • Utilize data analytics to develop insights on customers’ needs, preferences, and behaviors • Manage the budget for CRM activities CRM Senior Executive Job Requirements: • Bachelor’s degree in Marketing or related field • 5+ years of experience in a customer relationship management role • Knowledge of customer Relationship Management • Must be interacting with Vendors, Suppliers for followups •Good in English Communication Skills • Previous experience with Jewelry Industry is preferred Interview Process: • HR Round • In Person Technical Round
KBS Creations - Jewelry Manufacturer
We are looking for an experienced customer relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. Customer Relations Job Responsibilities: Monitor relationships with existing customers through CRM systems. Ensure the CRM system provides an effective sales funnel. Develop and implement marketing techniques that will drive new customers. Set specific marketing strategies to retain customers. Creating emails and other content as part of a wider marketing campaign. Answering customer queries and dealing with complaints. Support the Senior CRM manager to define and develop the retention strategy Keeping customers updated on the latest products in order to increase sales. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Customer Relations Executive Job Skills: Graduates preferred A minimum of 1+ years experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. Maintain a positive attitude focused on customer satisfaction. Customer Relations Job Interview Process: HR Round Face to face Technical round
Sheetal Jewellery House LLP
Job Description: Build and maintaining profitable relationships with key customers. Co-ordinating between vendors, production unit and customers for order and processing. Oversee the relationship with customers handled by your team. Resolve customer complaints quickly and efficiently. Keep customers updated on the latest products in order to increase sales. Expand the customer base by upselling and cross-selling. Understand key customer individual needs and addressing these. Meet with managers in the organisation to plan strategically. Conduct business reviews using CRM programs. Know your competition and strategies accordingly. Order processing and delivery tracking. Job Requirements: A minimum of 2 years experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction. A bachelor’s degree in Administration or related field. Must have experience from jewellery industry only Location: Andheri East, Mumbai
Mukti Gold and Diamond
We are hiring a Customer Support Executive having 1 years of experience and is able to handle good customer relation with the existing customers and try to build a rapport with the new customers. Job Description: Build and maintaining profitable relationships with key customers. Oversee the relationship with customers handled by your team. Resolve customer complaints quickly and efficiently. Keep customers updated on the latest products in order to increase sales. Expand the customer base by upselling and cross-selling. Understand key customer individual needs and addressing these. Meet with managers in the organisation to plan strategically. Conduct business reviews using CRM programs. Know your competition and strategies accordingly. Requirements: A minimum of 1 years experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction. A bachelor’s degree in Administration or related field. Interview Process: HR Round Face to face technical round