Key Responsibilities:

• Oversee daily floor operations to ensure a seamless customer experience.
• Lead, motivate, and manage the sales team to achieve sales targets.
• Provide expert guidance to customers on diamond jewellery selections.
• Maintain quality standards in display, inventory, and store ambiance.
• Resolve customer queries and concerns promptly and professionally.
• Train and mentor staff on product knowledge and sales techniques.

Requirements:

• Minimum 5 years of experience in diamond jewellery sales or retail management.
• Strong communication and interpersonal skills.
• Proven ability to manage a team effectively.
• Good understanding of diamond grading, quality, and trends.
• Passion for delivering excellent customer service.