Customer Relations Specialist

Responsibilities:

• Build and maintain strong relationships with customers to ensure long-term retention.
• Resolve customer complaints, issues, and inquiries in a timely and professional manner.
• Provide personalized service and product recommendations based on customer needs.
• Maintain consistent follow-up and communication with clients post-purchase.
• Support customers through all stages of their jewelry buying journey, ensuring satisfaction and loyalty.
• Collaborate with the sales and product teams to relay customer feedback and improve service offerings.