Customer Support Specialist

Hiring for a Customer Support Specialist for our team with excellent verbal and written communication.

Responsibilities

• Provide Software Demo/Training
• Maintain a good relationship between customers and the company.
• Provide detailed information about the products and services offered to the customers.
• Communicate effectively with the customer support team.
• Open and maintain customer account with all the desired account information.
• Listen to customer complaints and provide adequate solutions for their problem via phone or email.
• Propose potential products or services to top management to gather customer information and analyze customer needs.
• Achieve sales targets productively.
• Train the junior staff on improving customer satisfaction.
• Handle and manage surveys in regards to resolving customer service problems.
• Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Requirements

• Bachelor's degree. 
• 0-2 years of experience as a Customer Service Specialists.
• Proficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.
• Excellent verbal and written communication skills.
• Proficient in MS Office.
• Quick decision-making skills.
• Excellent customer service skills.

Interview Process:

HR Round

Technical Face to Face Round