Hiring for a Customer Support Specialist for our team with excellent verbal and written communication.
Responsibilities
- Provide Software Demo/Training
- Maintain a good relationship between customers and the company.
- Provide detailed information about the products and services offered to the customers.
- Communicate effectively with the customer support team.
- Open and maintain customer account with all the desired account information.
- Listen to customer complaints and provide adequate solutions for their problem via phone or email.
- Propose potential products or services to top management to gather customer information and analyze customer needs.
- Achieve sales targets productively.
- Train the junior staff on improving customer satisfaction.
- Handle and manage surveys in regards to resolving customer service problems.
- Keep the record of customers and follow-up with them on a timely basis for better customer experience.
Requirements
- Bachelor's degree.
- 0-2 years of experience as a Customer Service Specialists.
- Proficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.
- Excellent verbal and written communication skills.
- Proficient in MS Office.
- Quick decision-making skills.
- Excellent customer service skills.
Interview Process:
HR Round
Technical Face to Face Round
