Jobs in Mumbai,Bombay,Navi Mumbai,Thane,Mumbai Suburban
32 jobs
The CAD Co Jewellery Designing Company
We are seeking an experienced Customer Service Executive with a strong background in the jewellery industry to manage customer interactions, resolve queries, coordinate service requests, and ensure a seamless customer experience.
Uma Ornaments, Leading Jewellery Manufacturer
Location: Mumbai Experience: 2-3 Years Salary: Up to ₹25,000 CTC Job Description: UMA Ornaments seeks a Customer Support Executive to manage client communications, order tracking, and internal coordination. The candidate must be detail-oriented, fluent in English, and proficient in Excel. Responsibilities: Handle customer queries via calls and emails. Coordinate with production and dispatch teams. Maintain Excel reports and client communication records. Ensure customer satisfaction through timely updates. Requirements: 2-3 years’ experience in customer service (preferably jewellery). Strong communication and organizational skills. Proficiency in MS Excel and internet usage. Education: Graduate in any field.
Company Overview: Join a reputed CAD Jewellery Company in Dahisar, Mumbai . We are looking for a dedicated Customer Service Executive to handle client interactions, support the design team, and ensure smooth communication with both domestic and international clients. Position: Customer Service Executive Location: Dahisar, Mumbai Experience: 5 Years Key Responsibilities: Handle client queries and provide timely updates on jewellery design projects. Coordinate with the CAD design team to ensure client requirements are met. Maintain records, manage data, and prepare reports using Excel . Provide excellent customer service and professional communication. Ensure smooth workflow and follow-up for domestic and international projects. Support administrative tasks and online correspondence efficiently. Job Requirements: Minimum 5 years’ experience in customer service or related roles. Strong computer skills , including Excel and full internet proficiency . Excellent English communication skills , both written and verbal. Ability to multitask, organize, and manage client communications professionally. Experience in jewellery or CAD industry preferred. Education: Graduate in any discipline, preferably with coursework or knowledge in computer applications . Why Join Us: Work in a creative and professional CAD Jewellery environment . Opportunities to handle international clients . Growth-oriented role with skill enhancement in client communication and service.
Lukson Jewels Private Limited
Key Responsibilities Handle incoming customer queries via phone, email, chat, and social media in a polite and professional manner. Provide accurate product information, order status updates, and after-sales support. Resolve customer complaints efficiently and follow up to ensure complete satisfaction. Maintain records of customer interactions and transactions. Coordinate with internal departments (sales, logistics, etc.) to resolve issues quickly. Collect customer feedback and share insights to improve our products and services. Requirements Bachelor’s degree or equivalent preferred. Prior experience in customer service (jewelry/fashion industry preferred). Excellent verbal and written communication skills in English and Hindi. Knowledge of Marathi is a plus. Strong problem-solving abilities and attention to detail. Proficient with MS Office and customer service software (CRM tools). Positive attitude and ability to work well in a team.
Uma Ornaments, Leading Jewellery Manufacturer
Role and Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about our products, services, and policies. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with other departments to improve overall customer service experience. Assist in the processing of orders, returns, and exchanges. Requirements: Proven experience in a customer support role is preferred. Excellent communication skills in English and Hindi. Additional languages are a plus. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Proficient in using customer support software and Microsoft Office Suite. High school diploma or equivalent; additional qualifications will be an advantage
STAC Fine Jewellery | Online Store
We are looking for an experienced Customer Care Executive to be responsible for engaging with key customers by building and preserving trusting relationships. Responsibilities: Monitor relationships with existing customers through CRM systems. Ensure the CRM system provides an effective sales funnel. Develop and implement marketing techniques that will drive new customers. Set specific marketing strategies to retain customers. Creating emails and other content as part of a wider marketing campaign. Answering customer queries and dealing with complaints. Support the Senior CRM manager to define and develop the retention strategy Keeping customers updated on the latest products in order to increase sales. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Skills: Graduates preferred A minimum of 1+ years experience. Freshers are also welcome. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. Maintain a positive attitude focused on customer satisfaction. Interview Process: HR Round Face to face Technical round
The CAD Co Jewellery Designing Company
The CAD Co is looking to hire Customer Success Manager with passion for better customer engagement, for their Mumbai Office. Our customer service team delivers proactive and immediate support to our customers at all times, through various means be it by phone, email, text or chat. We believe that the experience our company provides is as important as the service we provide. You will join a fun and friendly environment, where everyone loves what they do and focuses on delivering immaculate work that breaks new ground and engages customers. We are extremely passionate about the intersection of jewelry and technology and how technology can be applied to digital jewelry imagery to craft powerful presentations. What you will do ● Reach out to customers for generating leads. ● Identifying customer requirements/needs. ● Establishing a good rapport with the customers and coordinating with them on regular basis. ● Coordinating with various department heads to promptly pass on the feedback shared by the customers ● Providing outstanding customer service ● Maintaining confidentiality of information. ● Performing other CS related duties as designated and when the need arises. ● Monitor the predetermined daily, weekly and monthly targets. ● Manage and coordinate the manufacturing of the product right from order placing till shipment. What will get you there ● Excellent customer service skills ● Ability to stay calm and get the tasks assigned done even on days where we experience high work volumes ● Ability to work in a team environment. ● Ability to independently draft emails ● Ability to think on one’s feet quickly. ● Conflict resolution skills. ● Patience What we need from you ● Graduate in any field. ● Must have 4-6 years of experience in customer service. ● Good communication skills ● Should be well versed with MS Excel and Power point Regular training to support your growth through relevant meet-ups and online programs Interview Process: HR Round Technical Face to Face round
Alex Jewellery
We are hiring for Customer Service Executive with 1-2 years of experience in sales and service. Responsibilities: · Contact potential or existing customers to inform them about a product or services · Answer questions about products or the company · Ask questions to understand customer requirements and close sales . Speak to the customer and covert the potential customers to sale and attend the customer from start to end, from sales to dispatch of the product · Enter and update customer information in the database · Take and process orders in an accurate manner Requirements: · Ability to learn about products and services and describe/explain them to prospects · Excellent knowledge of English · Excellent communication and interpersonal skill Experience: 1 to 2 Years in customer service and sales
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Customer Care Executive role at Skechers in Mumbai, handling queries and complaints on third-party payroll through Spectrum.
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Customer Care Executive role in Mumbai, handling Skechers India customer queries and complaints across touchpoints, internal teams and stores.